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Legal terms that protect your account and payouts

When you open an account with us, you're agreeing to clear, straightforward terms that spell out how we handle your funds, verify your identity, and process withdrawals.

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Explore the Lobby Read FAQ

How we handle your account and payments

95 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account exists under a user agreement that covers deposit methods, withdrawal verification, dispute resolution and account closure. Access to 95 erek depends on local law — where local law permits, we operate deposit and withdrawal flows through DANA, OVO, GoPay and QRIS, with funds typically

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cleared in under a minute. Account holders must be of legal age in their jurisdiction. Identity verification (including document upload via your account dashboard) is required before first withdrawal. If you request account suspension or permanent closure, we action it within one business day and retain
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transaction records according to payment provider standards. All funds in your wallet remain your property; we hold no claim to inactive balances.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

Contact us about account agreements and terms

Your legal questions deserve a direct answer. We staff support channels during peak play hours and keep a response queue for off-hours inquiries. Players in Medan, Semarang and across Indonesia can reach our team the same way — through live chat, email or phone — and we log every request so you have a record of what you asked and when we replied.

Team online

Live Chat

Open chat from your account dashboard during lobby hours. We answer legal and account questions directly. Average wait under two minutes during peak times.

Email Support

Send account or legal queries to our support inbox. We respond within four hours on weekdays and next business day on weekends. Include your account number for faster lookup.

Phone Line

Call our support desk to discuss account agreements, withdrawal holds or identity verification. Lines open during afternoon and evening play windows most days.

ACCOUNT SECURITY

Data protection, cookies and account access

We keep your account secure by storing passwords in encrypted form, never sharing your payment details with third parties, and using session cookies to remember your login so you don't re-enter credentials…

Password & Encryption

Your password is hashed, never stored in plain text. Login sessions use secure cookies that expire after inactivity. We do not sell or share login credentials with any third party.

Payment Data Handling

DANA, OVO, GoPay and QRIS details are tokenized — we store a reference code, not your actual account number. Each deposit and withdrawal is logged and tied to your verified identity.

Cookie Policy

Session cookies keep you logged in across pages. Analytics cookies help us spot service issues. You can disable non-essential cookies in browser settings without losing core account access.

Data Access & Deletion

Request your full account data by emailing support with your account number. We send it within five business days. Closure requests are actioned immediately; data is retained per payment provider law.

Account Suspension

You can suspend your account for a day, week or month from settings. Permanent closure is honored within one business day. Funds are released to your original payment method.

Unauthorized Activity

If you spot unknown withdrawals or logins, contact support via phone or chat within the hour. We freeze your wallet, investigate and reverse disputed transactions if verified.

Common questions about account terms and your rights

Players often ask what happens when they close an account, whether they can dispute a withdrawal, and how long we keep records. Below are straightforward answers to the questions we hear most often.

Any remaining balance is transferred to the payment method you used for your last deposit — DANA, OVO, GoPay or QRIS. Transfers typically complete within one business day. Once closed, your account cannot be reopened; you would need to register anew.

Deposits are final once confirmed by your payment provider. Withdrawals can be cancelled if they're still pending (not yet sent to your bank or e-wallet). Contact support with your transaction ID and we'll investigate. Disputes with payment providers (DANA, OVO, GoPay, QRIS) are handled by their dispute teams.

Upload a photo of your ID card and a selfie holding the card from your account settings under 'Verify Account'. We review submissions within two hours. Once approved, you can withdraw to any payment method linked to that identity.

We retain transaction records for seven years to comply with payment provider regulations. Personal details (name, contact info) are deleted after one year unless you request earlier deletion. You can ask for a copy of your records anytime.

Each person can hold one account. Sharing logins or registering multiple accounts under the same identity or payment method violates our terms and may result in account freeze. We use device fingerprinting and payment matching to detect multi-accounting.

Yes. Withdrawals requested on weekends are queued and processed during the next business day. We verify identity and payment details 24/7, but your bank or e-wallet (DANA, OVO, GoPay, QRIS) may take an extra day to credit funds on their end.

Yes. From your account settings, choose 'Close Account Permanently' and confirm. We action the closure within 24 hours, release any balance, and archive your data. This is permanent — reactivation is not available.

Legal terms that protect your account and payouts

Contact us about account agreements and terms

Live Chat

Email Support

Phone Line

Data protection, cookies and account access

Password & Encryption

Payment Data Handling

Cookie Policy

Data Access & Deletion

Account Suspension

Unauthorized Activity

Common questions about account terms and your rights

01 What happens to my wallet if I close my account?

02 Can I dispute a withdrawal or reverse a deposit?

03 How do I verify my identity before I can withdraw?

04 How long does 95 erek keep my account data after I close it?

05 What's your policy on account sharing and multiple registrations?

06 Where local law permits, do you process withdrawals on weekends?

07 Can I request my account be suspended permanently?

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